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Frequently Asked Questions

Frequently Asked Questions



If you have a query that is not covered below please contact our Support Team who will be happy to help. Please use the Contact page.

Q: How long is the warranty on cartridges and toners?
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Q: How long Is the shelf life of ink cartridges?
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Q: Does the printer cartridge I use affect my printer warranty?
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Q: What do I do if I have a cartridge that is faulty?
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Q: I can't find my printer listed?
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Q: Maintenance Tips
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Q: Can I order over the telephone?
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Q: What do I do if I no longer want my cartridges?
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Q: My order hasn't arrived yet
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Q: How efficient is customer support?
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Q: How long for delivery to Europe?
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Q: Can I order if I am outside Europe?
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Q: What are 123 Ink Cartridges opening hours?
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Q: How can I be emailed your offers?
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Q: How do I unsubscribe from the mailing list?
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Q: I am having problems fitting or using my Epson Brother Xerox cartridge
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Q: I am having problems fitting or using my Canon cartridge
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Q: I am having problems fitting or using my HP Lexmark Dell Samsung BT cartridge
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Q: Are your cartridges new?
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Q: Is the payment server secure and are my card details safe?
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Q: Do you have an affiliate programme I can join?
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Q: Beat-a-quote! - I want to shop but I want a deal, can I negotiate?
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Q: How should I store my cartridges?
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Q: Can I choose my own colours?
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Q: I have not received my free gift?
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Q: Can I order and pay much quicker, I shop here a lot .
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Q: I want to order for a school / university / local government with an official order how do I ?
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