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Frequently Asked Questions

Frequently Asked Questions



If you have a query that is not covered below please contact our Support Team who will be happy to help. Please use the Contact page.

Q: How long is the warranty on cartridges and toners?
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Q: How long Is the shelf life of ink cartridges?
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Q: Does the printer cartridge I use affect my printer warranty?
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Q: What do I do if I have a cartridge that is faulty?
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Q: I can't find my printer listed?
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Q: Maintenance Tips
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Q: Can I order over the telephone?
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Q: What do I do if I no longer want my cartridges?
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Q: My order hasn't arrived yet
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Q: How efficient is customer support?
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Q: How long for delivery to Europe?
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Q: Can I order if I am outside Europe?
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Q: What are 123 Ink Cartridges opening hours?
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Q: How can I be emailed your offers?
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Q: How do I unsubscribe from the mailing list?
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Q: I am having problems fitting or using my Epson Brother Xerox cartridge
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Q: I am having problems fitting or using my Canon cartridge
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Q: I am having problems fitting or using my HP Lexmark Dell Samsung BT cartridge
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Q: Are your cartridges new?
A:
All our Epson, Canon, Brother and Xerox ink cartridges are brand new, built to the highest specification and offer 100% trouble free printing - Unfortunately it is not financially viable to recycle these cartridges at present.

HP, Lexmark Dell Samsung BT and Laser toners have been professionally Factory Remanufactured to the industries highest standard ISO14001 / ISO9001:2000 standards and is supplied in retail packaging.

The remanufacturing of high use consumable cartridges seriously helps the environment and land fill sites.
Q: Is the payment server secure and are my card details safe?
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Q: Do you have an affiliate programme I can join?
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Q: Beat-a-quote! - I want to shop but I want a deal, can I negotiate?
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Q: How should I store my cartridges?
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Q: Can I choose my own colours?
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Q: I have not received my free gift?
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Q: Can I order and pay much quicker, I shop here a lot .
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Q: I want to order for a school / university / local government with an official order how do I ?
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