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Frequently Asked Questions

Frequently Asked Questions



If you have a query that is not covered below please contact our Support Team who will be happy to help. Please use the Contact page.

Q: How long is the warranty on cartridges and toners?
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Q: How long Is the shelf life of ink cartridges?
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Q: Does the printer cartridge I use affect my printer warranty?
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Q: What do I do if I have a cartridge that is faulty?
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Q: I can't find my printer listed?
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Q: Maintenance Tips
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Q: Can I order over the telephone?
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Q: What do I do if I no longer want my cartridges?
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Q: My order hasn't arrived yet
A:
Deliveries are made by Royal Mail 1st Class postal service so orders should be received within a day or so, however please allow upto 5 working days before contacting customer support.

If within 5 working days your order has not been delivered please notify customer support by email using the contact page of the site with your invoice number.

In busy seasonal times for Royal Mail such as Christmas please allow longer.

Most of our parcels will not fit through your letterbox and so may not come with your regular postman but with Royal Mails parcels delivery van, or by courier dependant upon the order. (These items may arrive later in the day than regular letter deliveries)
Q: How efficient is customer support?
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Q: How long for delivery to Europe?
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Q: Can I order if I am outside Europe?
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Q: What are 123 Ink Cartridges opening hours?
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Q: How can I be emailed your offers?
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Q: How do I unsubscribe from the mailing list?
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Q: I am having problems fitting or using my Epson Brother Xerox cartridge
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Q: I am having problems fitting or using my Canon cartridge
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Q: I am having problems fitting or using my HP Lexmark Dell Samsung BT cartridge
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Q: Are your cartridges new?
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Q: Is the payment server secure and are my card details safe?
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Q: Do you have an affiliate programme I can join?
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Q: Beat-a-quote! - I want to shop but I want a deal, can I negotiate?
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Q: How should I store my cartridges?
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Q: Can I choose my own colours?
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Q: I have not received my free gift?
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Q: Can I order and pay much quicker, I shop here a lot .
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Q: I want to order for a school / university / local government with an official order how do I ?
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