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Frequently Asked Questions

Frequently Asked Questions



If you have a query that is not covered below please contact our Support Team who will be happy to help. Please use the Contact page.

Q: How long is the warranty on cartridges and toners?
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Q: How long Is the shelf life of ink cartridges?
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Q: Does the printer cartridge I use affect my printer warranty?
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Q: What do I do if I have a cartridge that is faulty?
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Q: I can't find my printer listed?
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Q: Maintenance Tips
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Q: Can I order over the telephone?
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Q: What do I do if I no longer want my cartridges?
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Q: My order hasn't arrived yet
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Q: How efficient is customer support?
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Q: How long for delivery to Europe?
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Q: Can I order if I am outside Europe?
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Q: What are 123 Ink Cartridges opening hours?
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Q: How can I be emailed your offers?
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Q: I am having problems fitting or using my Epson Brother Xerox cartridge
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Epson, Brother, Xerox cartridges

When first fitting a different brand of ink cartridges the complete set normally must be changed. ie when first replacing original inks with compatibles. (thereafter empty cartridges can be replaced individually)

1. To fit your cartridge.

i) You must firstly remove the strip from the top of the cartridge (this is covering a breather hole that allows the ink to flow).

Ii) Then remove the plastic spacer clip from the side of the cartridge (this is the spacer clip that is holding the cartridge sprung latch clip in an outwardly position).
! Dont remove the actual sprung latch clip (this holds the cartridge in your printer)

! Do Not squeeze the cartridge.

2. If your printer does not accept the cartridge.

i) Check that you are inserting the correct cartridge in the correct slot in your printer (check the cartridge numbers match)

ii) If you get an error message, remove the cartridge and re-insert it. If still not accepted, remove the cartridge, shut the printer cover. Turn the printer off and on, re-boot your pc. Then re-insert the cartridge. Try re-insertion a few times until it shows ok. When cartridges are ok do not remove before replacement is required.

3. If the print quality is poor

i) Leave the cartridge in an upright position for upto 6 hours to allow the ink to settle to the nozzle. (Cartridges can be left in the printer during this time)

ii) Run nozzle check or head cleaning through your printer software. (This may need running 3-6 times, a perfect nozzle check pattern is not required before print output is perfect)

Ink Cartridge Monitors or Level Status

Many of our compatibles cartridges contain more ink than the original cartridges so cartridges should normally only be replaced when print output of any particular colour is depleated on the page. Ink monitor levels should generally be ignored as these are based on the original cartridge quantity of ink.

Ink monitor/status levels shown on screen are electronically generated and determined by the number of prints and colours of documents printed. The actual level of ink in the cartridge is not measured so any ink monitor information should be regarded as advisory and not literal, especially when using high capacity compatibles.

On certain models it is possible to over ride or disable ink monitors to enable extended cartridge life. Please search the internet for additional information if required for your printer model.

Q: I am having problems fitting or using my Canon cartridge
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Q: I am having problems fitting or using my HP Lexmark Dell Samsung BT cartridge
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Q: Are your cartridges new?
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Q: Is the payment server secure and are my card details safe?
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Q: Do you have an affiliate programme I can join?
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Q: Beat-a-quote! - I want to shop but I want a deal, can I negotiate?
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Q: How should I store my cartridges?
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Q: Can I choose my own colours?
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Q: I have not received my free gift?
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Q: Can I order and pay much quicker, I shop here a lot .
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Q: I want to order for a school / university / local government with an official order how do I ?
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