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Frequently Asked Questions

Frequently Asked Questions



If you have a query that is not covered below please contact our Support Team who will be happy to help. Please use the Contact page.

Q: How long is the warranty on cartridges and toners?
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Q: How long Is the shelf life of ink cartridges?
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Q: Does the printer cartridge I use affect my printer warranty?
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Q: What do I do if I have a cartridge that is faulty?
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Q: I can't find my printer listed?
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Q: Maintenance Tips
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Q: Can I order over the telephone?
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Q: What do I do if I no longer want my cartridges?
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Q: My order hasn't arrived yet
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Q: How efficient is customer support?
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Q: How long for delivery to Europe?
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Q: Can I order if I am outside Europe?
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Q: What are 123 Ink Cartridges opening hours?
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Q: I am having problems fitting or using my Epson Brother Xerox cartridge
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Q: I am having problems fitting or using my Canon cartridge
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Canon Cartridges

For instructions on how to transfer the 'chip' on Cli8 and PGi5 inks please click here or alternatively buy the new 'chipped' cartridges.

1. To fit your cartridge.

i) You must firstly remove the strip from the top of the cartridge (this is covering a breather hole that allows the ink to flow).

Ii) Then remove the plastic spacer clip from the side of the cartridge (this is the spacer clip that is holding the cartridge sprung latch clip in an outwardly position).
! Dont remove the actual sprung latch clip (this holds the cartridge in your printer)

! Do Not squeeze the cartridge.

2. If your printer does not accept the cartridge.

i) Check that you are inserting the correct cartridge in the correct slot in your printer (check the cartridge numbers match)

ii) If you get an error message, remove the cartridge and re-insert it. If still not accepted, remove the cartridge, shut the printer cover. Turn the printer off and on, re-boot your pc. Then re-insert the cartridge. Try re-insertion a few times until it shows ok.

3. If the print quality is poor

i) Leave the cartridge in an upright position for upto 6 hours to allow the ink to settle to the nozzle. (Cartridges can be left in the printer during this time)

ii) Run nozzle check or head cleaning through your printer software. (This may need running upto 3 times)

Q: I am having problems fitting or using my HP Lexmark Dell Samsung BT cartridge
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Q: Are your cartridges new?
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Q: Is the payment server secure and are my card details safe?
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Q: Do you have an affiliate programme I can join?
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Q: Beat-a-quote! - I want to shop but I want a deal, can I negotiate?
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Q: How should I store my cartridges?
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Q: Can I choose my own colours?
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Q: I have not received my free gift?
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Q: Can I order and pay much quicker, I shop here a lot .
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Q: I want to order for a school / university / local government with an official order how do I ?
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